customer service
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missing & damaged garments form
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Garment    missing     damaged     someone else�s     
Garment type :
Description (size, brand, color, etc.)
Details (tell us anything else you believe might be helpful)
Estimated value :
We are very sorry for the inconvenience and will work towards a speedy resolution. Please be aware that more often then not we are able to locate the missing garments. In the event we cannot retrieve or repair the garment in question and determine that Urban Hanger was at fault, our standard refund policy will apply. Please view our Refund List for more details. Also, please double check that you have in fact sent the item you believe lost. A customer representative will be contacting you at our first opportunity.
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